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Monzo wrongly denied refunds to thousands of fraud and scam victims

todayFebruary 7, 2026

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Ombudsman found bank wrongly rejected 34% of complaints last year, with NatWest and HSBC close behind

Monzo has wrongly denied refunds to thousands of fraud and scam victims, the Guardian can reveal.

The digital-only bank wrongly rejected more than 1,000 fraud and scam complaints that were closed last year alone, according to data from the Financial Ombudsman Service (FOS).

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Source: www.theguardian.com

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Written by: truelightfm

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