Industry & Consumer Information with Johnson Opoku-Boateng: The quality principle that sets winning businesses apart

 “Only your customers can define quality, because it’s meeting your customers’ expectations the first time every time. Simply put, it’s performance to the standards of the customer” Ed Robertson. The foundation of every effective quality management system is the customer. The first principle of quality management emphasizes that meeting customer requirements and going beyond to […]

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Source: thebftonline.com

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