Service and Experience with J. N. Halm: Special requests: When customers ask for more than the menu allows
By J. N. Halm It could be as simple as restaurant guests asking for special arrangements in terms of tables. Or even requesting ingredient substitutions due to allergies or lifestyle choices. Or a passenger requesting the radio in the taxi to be tuned to the dial of a particular radio […]
There is a famous story from a medical school, told by the Brazilian humourist, Aparicio Torelly Aporelly, the Baron of Itararé. A professor, eager to trip up a student, asked a simple question. “How many kidneys do we have?” “Four,” the student replied. The professor sneered, ordered grass to be brought for the donkey in […]

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