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Risk Watch with Alberta Quarcoopome: Emotional intelligence as a risk management tool in banking
“The emotionally intelligent person is skilled in four areas: identifying emotions, using emotions, understanding emotions, and regulating emotions.” — John Mayer and Peter Salovey I am sure the first thing that has crossed your mind is: “Are you serious?” “What has emotional intelligence got to do with my service quality?” “Are you not taking it too […]
The post Risk Watch with Alberta Quarcoopome: Emotional intelligence as a risk management tool in banking appeared first on The Business & Financial Times.
Source: thebftonline.com
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