Customer died after triple zero call didn’t work on Samsung phone, TPG says

November 18, 2025 1

Early investigations suggest device was using software incompatible with emergency calls on TPG network

TPG – the parent company of Vodafone – has said a Lebara customer who tried to dial triple zero on an incompatible Samsung device could not make the call and subsequently died.

TPG said in a statement to the ASX that it was informed of the incident, which took place on 13 November, at 5.22pm yesterday after advice from NSW Ambulance.

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Source: www.theguardian.com

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Written by: truelightfm

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